GENERAL FAQ

What do I need to bring?

• Bring a towel, robe (optional), sliders or flip flops, and a water and warm layers for the rest time. 

• Sliders are mandatory in the space at all times, except when in the sauna. Swimwear is mandatory for the whole duration of your session.

• It is recommended to arrive already wearing your swimwear under your clothing, however, we do have changing facilities on site. 

• Please note that we will have a limited number of towels, robes, sliders and sauna hats available for rental should you forget your own.

• We also recommend bringing a bag to for taking home your wet clothes.

What is the cancellation policy?

• All cancellations made within 24 hours of your booking are subject to full payment.

• If you can no longer make your session and cancel within the cancellation period your credit will go back on your account to use for another drop in session.

• All drop in sessions must be used within 1 month of purchase.

How does the waitlist work?

• Please check if a session is waitlisted before signing up. You will still be able to sign up for the session but may be on the waitlist until a space becomes available.

• To be admitted to the waitlist you will have to purchase a drop-in session, this is non-refundable but can be used at another time if you do not get into the session off the waitlist.

• It would be best if you had your notifications switched on so you are made aware of getting into the session from the waitlist. Alternatively you can check your status through the Good Sauna account which you create to book your session.

• You can be notified up to 1 hour before the session starts.

Do you provide refunds?

• We do not provide refunds.

• If you can no longer make your booked session you can use your pass for a future community sauna, as long as you cancel out of the session within the cancellation period.

Where are you located?

• We are located at Club De Padel at Deansgate Square / New Jackson. Our entry can be found on Owen Street.

• Visit out Contact Us page for more info.

How much does the experience cost?

• Our one hour sessions are priced at £15

• All drop-in communal sauna sessions are £25 for 1 hour and 45 minutes of use.

• All private sessions are £300 for 10 people, with 1 hour and 45 minutes of use.

• For full info, head over to our Pricing page.
  

How many people can use the sauna?

• The sauna can hold 8 people at once but more when used in a rotation with the cold plunge tubs and relaxation area.

I’m pregnant, can I still come?

• It is not recommended to use hot/cold therapy while pregnant.

Are you open if it’s raining?

• Yes we are, we have coverage over the relaxation/ fire pit area so you’re protected from the rain.

• Please view our weather policy below for more info.

Is there parking available?

• Due to our premium city centre location, there is no free parking on-site. However, guests can access parking in the New Jackson Citipark underground next door on Silvercroft Street (M15 4AX). Download the Citipark app to pay for parking.

SAUNA ETIQUETTE

1. Shower Before Entering: Always shower and dry off before entering the sauna. This helps keep the sauna clean and maintains a hygienic environment for everyone.

2. Limit Your Time: A typical sauna session should last between 10-15 minutes. Pay attention to your body's signals and step out if you feel uncomfortable.

3. Respect Others' Space: Saunas can be communal, so be mindful of others. Sit on your towel and avoid sprawling out. If the sauna is crowded, make room for others.

4. Stay Quiet: Saunas are a place of relaxation. Keep conversations to a minimum and maintain a peaceful atmosphere.

5. No Phones: Leave your phone outside. Saunas are meant for disconnecting and relaxing, and using electronics can disturb others.

6. Use a Towel: Always sit on a towel to prevent sweat from getting on the benches. This helps maintain cleanliness for everyone.

7. Don’t Add Water Without Asking: If you want to pour water on the sauna stones to increase the steam, ask others if they’re comfortable with it first.

8. Respect the Dress Code: Follow the dress code of the sauna.We require all patrons to wear a swimsuit while using our facilities.

9. Cool Down Gradually: After your sauna session, cool down gradually with a cold shower or dip in an ice bath. Avoid shocking your system by suddenly going from hot to cold.

10. Hydrate: Drink plenty of water after your sauna session to rehydrate your body.

How long is the recommended hot/cold cycle?

• We recommended giving yourself a test round. Be bold, start cold with a cold plunge for 5-10 seconds, warm up in the sauna for 5-15 minutes and then take some rest time by the fire for 10-15 minutes and repeat. Increase your cold plunge time to 1-2 minutes on the next round if possible.

• It’s important to note that everyone’s tolerance is different, if you need to do a shorter time in the cold plunge, or longer in the sauna please go at your own pace.

Can I bring my own refreshments/food?

• With the exception of a water bottle, no. We provide water fountains and complimentary tea.

• Additional refreshments will be available from the Club De Padel reception.

• Food is not permitted while using The Good Sauna facility.

What facilities are available for changing?

• We have changing rooms available for use. We recommend arriving already in your bathing suit. Our facilities are friendly for all genders.

Can I shower?

• Showering is essential before going into the sauna and cold plunge. We have a shower on site near the changing rooms.